About Castior

Inbound Voice

In order for your business to thrive, you have to be there for your customers when they need you but equally importantly, you want a service that gives you control over your inbound customer relationships.

Castior Consultants provide Inbound Voice Services that are designed to handle incoming calls as efficiently as possible. Our advanced tools and real-time business intelligence let you find out more about your customers so that you can maintain your competitive advantage.

Non-Geographic Numbers
A non-geographic number gives the impression that a business enjoys national coverage, even if it only occupies a single site. Calls can be routed to any office or any individual, giving you control over how your business handles orders, enquiries or technical issues.

  • 0800 numbers are ideal if customer service is a priority or you want the maximum response to an advertising campaign.
  • 0844 numbers are a popular choice amongst businesses. Your customers won’t be deterred from calling, and you’ll enjoy a steady income via revenue share as a result. Calls can be routed to mobiles, or ‘backup’ landlines in case of emergency for seamless disaster recovery, and advanced call handling is simple to implement.
  • 0870 national rate is a single number providing a national identity for your organisation which is very useful if your business is less centralised and more flexible in the way that it operates.
  • 0871 numbers provide flexibility through a range of tariffs designed to meet your business needs. With a higher threshold for revenue share than 0844 numbers, 0871 numbers will help you ensure no calls waste your time and that any enquiries you receive will add to your bottom line. Callers pay the same rate to make an 0871 call regardless of their location, which means you can profit as much from local calls as you do from national inbound enquiries.
  • 0845 local rate numbers let customers call from anywhere in the UK at a lower rate charge. A single 0845 number enables callers to contact your customer’s business at the same cost as a local call from anywhere in the UK. 0845 numbers are more inviting to use, increasing the potential for new business enquires.

Everything that is automated over the phone falls under the umbrella term of IVR (Interactive Voice Response). These days IVR is everywhere: it has become commonplace to use Automated Speech Recognition (ASR) to place an order or retrieve information.

IVR has many benefits, such as excellent cost reduction and quality service enhancement, if deployed and managed right.

For further details on IVR, please call Castior Consultants on +44 (0)20 3059 6464.

Business Audits



Case studies can be invaluable when researching a project, selecting a business partner or understanding how your competition is addressing issues relevant to your industry.

We have many satisfied customers for whom we have delivered complex and interesting solutions, using a variety of technologies.

Please provide details of what interests you and we will provide relevant case studies to suit your requirements.

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